Service & Parts Department Development
Service Department Solutions offers a wide range of training and process implementation for those service departments that struggle and just need a little help to get over the top. Our goal is to be in and out over a 6-month period. We will return if you want a tune-up on the practices. We don’t want to live in your dealership any longer than necessary to improve the operations. As a partner, we operate under these 3 guidelines. They are:
- Remove the obstacles that get in the way of the people succeeding.
- Implement processes that will allow service personnel to perform the tasks in a consistent, customer friendly and profitable way.
- Train those who want to learn on how to be a professional at their job function.
Here is a partial list of some of the training areas:
- Service Advisor Selling Skills and Techniques
- Communication Skills
- Paper flow throughout the service department
- Avoiding an audit
- Shop through-put
- Manufacturer’s surveying system
- Developing service specials and packages
- Active delivery processes and follow-up
- Repair order – proper documentation
- Parts Inventory Control
- Manufacturer’s Incentive Programs
- Overage Parts
- Matrix Pricing
- Dirty Cores